FAQs

Therapeutic Massage and Stretch services, including virtual consultations, are available to Guests and Members.

This depends on the size and location of the session/event. For smaller sessions/events (of 15 or less people using one or two Therapists), a minimal advance booking of two weeks is required. However, for larger sessions/events, a minimum of 30 days advance notice.

Please note that AIM does not accept appointments for workplace sessions/events with more than 50 attendees to receive a treatment. However, due to the COVID-19 pandemic, AIM will not accept appointments with more than 10 attendees to receive service, until further notice.

Prices are determined by several factors. Filling out our Request a Quote form will help us determine a customized price quote based on your request. Once you have filled out the form, a customized quotation letter will be sent to you, via email, outlining session details and pricing.

For workplace, marketing and/or social event sessions, a 50% deposit of the total invoice fee is required from the Requestor to confirm the scheduled session. The remaining 50% is due the day of the session.

For in-home sessions, 100% of the total appointment fee is required at the time of scheduling.

We currently do not accept insurance.

We currently operate as a mobile Massage Therapy company; where we travel to a client’s specified location within the New York City, Long Island, Rockland and Westchester Counties and New Jersey areas. We do not have a physical location for Massage Therapy services.

The AIM Wellness Membership program provides frequent wellness services that will assist individuals and team leaders alike with meeting wellness goals.

It’s not just about the exclusive benefits, offers and savings of the membership program you’ll attain, but most importantly it’s about the overall health and lifestyle benefits you’ll receive from regular massage treatments that we’d like for you to experience. You will be able to build a relationship with your Massage Therapist who will work with you, through continual conversations and care, to provide the best Therapeutic Massage services. Learn More.

Individuals must be at least 18 years old to join.

In efforts to create a safe environment and experience for Members and Therapists, membership consideration requires potential Members to verify personal identifiable information, such as birthday, primary session location and any medical conditions that may impede treatments, before processing in-home appointment requests.  

Upon review of the application, if approved, new Members will be advised and prompted to complete a virtual consultation and Member intake form prior to scheduling their first in-home session appointment to further personalize and prepare for services rendered.

We are currently available from Tuesday – Saturday between the hours of 10 am and 10 pm.

We are currently not available Sunday or Monday.

A Health and Safety Liability Form will be issued to Guests before each session and will require signature. Prior to any session, AIM Staff will perform enhanced cleaning procedures to thoroughly sanitize all equipment, supplies and service areas. Guests and Therapists will also discuss wellness goals before proceeding with the session.

During a massage session, the Therapist will use techniques on target areas and periodically ask the recipient how they are feeling. After a session, the Therapist will assist the individual off the chair or table and encourage all participants to take deep breaths, drink plenty of water and schedule an appointment to receive regular treatments.

No. For a chair massage, the person is fully dressed. If a full body table massage is requested, treatment is more effective if the recipient remove clothing items (preferred, but solely at the discretion of the massage recipient), except undergarments. A sheet, towel and/or robe is used for covering and privacy.

Massage creams or lotions will not be used for chair massage sessions. 

For table massage and reflexology sessions, a variety of massage creams, lotions and/or oils are available for use.

The option for the use of essential oils is only for AIM Wellness Membership massage sessions. 

For Workplace, Marketing and/or Social Events, sessions will take place in a designated area at the location of the facility/event.

For In-Home sessions, treatments will take place at the client’s residence.

We require a clean, suitable and safe area for the session to take place; having enough room to accommodate a massage chair and/or massage table.

For the use of a massage chair, an approximate 5′ x 6′ area is needed for the therapist to set up and have room to move around comfortably. For the use of a massage table, an approximate 9′ x 12′ area is needed. If two or more Therapists are required for the session, the space will need to be bigger.

Remember though…the tighter the space, the less comfortable the session will be!

This depends on the service requested.

Chair massage, group stretch sessions and reflexology will not exceed 15 minutes per session. Table massage sessions for private social events will not exceed 30 minutes. However, In-Home sessions will not exceed 90 minutes.

Prior to receiving a massage, a person should inform Therapists of any health concerns or conditions that would impede the treatment, causing risk to the client or to the Therapist. AIM Massage Therapy will not provide services to individuals who are intoxicated or experiencing a high fever, dizziness or nausea, were recently involved in an accident or recently had major surgery, has bruises, wounds or rashes, a contagious viral or bacterial infection or an advanced stage illness, or women in their first trimester of pregnancy, to name a few.

Seeking the advice of your medical physician is always recommended prior to receiving a massage. Therapists will use discretion to determine if treatment should be conducted and reserves the right to decline services if treatment is deemed unsafe.

Please review our Terms and Conditions for more information.

Please review our Terms and Conditions for complete cancellation/refund details.

You can view our policies here.