FAQs

Frequently Asked Questions

Chair and table massages, along with group stretch sessions and reflexology.

  • Workplace Wellness: chair massage, group stretch sessions, reflexology
  • Marketing Events: chair massage
  • Social Events: chair massage, table massage (Swedish Massage modality only), reflexology
  • In-home Sessions: chair massage, table massage (choice of a range of modalities), reflexology and more

This depends on the size and location of the event. For smaller events (of 15 or less people using one or two Therapists), a minimal advance booking of two weeks is required. However, for larger events, a minimum of 30 days advance notice.

Please note that AIM does not accept appointments for events with more than 50 attendees to receive a treatment.

Full and co-payment options are available for Workplace Wellness, Marketing and Social event sessions.

Typically, the Company and/or Event Sponsor is responsible for full sessions and hourly booking rates. However, there are times when recipients are required to pay for their session. If recipients are to make co-payments for their session, the Company/Event Sponsor is still obliged to pay the hourly booking rate.

Please read our Terms and Conditions for full details.

It’s not just about the benefits of the membership program you’d attain, i.e. discounts and rewards, but most importantly it’s about the overall health and lifestyle benefits you’d receive from frequent massage treatments that we’d like for you to experience.

Joining our membership program will afford you continual wellness services that will assist you with meeting your wellness goals. You will be able to build a relationship with your Massage Therapist who will work with you, through periodic consultations, to provide the best therapeutic care.

In efforts to create a safe environment and experience for members and Therapists, membership consideration requires potential members to have a preexisting relationship with an AIM Consultant or Licensed Massage Therapist and receive an invitation to join. Potential members may also be considered by referral of a current member.

Upon review of application and consultation, if approved, an invitation to become a member will be extended.

Please note that individuals must be at least 18 years old to join.

Complete our Membership Form and a representative will contact you with further information and to schedule a consultation with a Licensed Massage Therapist.

Prior to any session, a brief consultation with a Licensed Massage Therapist regarding health concerns will take place. During a session, the Therapist will use techniques on target areas and periodically ask the recipient how they are feeling. After a massage session, the Therapist will assist the individual off the chair or table and encourage all participants to take deep breaths, drink plenty of water and schedule an appointment to receive regular treatments.

No. For a chair massage, the person is fully dressed. If a full body table massage is requested, treatment is more effective if the recipient remove clothing items (preferred, but solely at the discretion of the massage recipient), except undergarments. A sheet, towel and/or robe is used for covering and privacy.

Massage creams or lotions will not be used for chair massage sessions. 

For table massage and reflexology sessions, massage creams, lotions and/or oils will be used.

The option for the use of essential oils is only for AIM Wellness Membership massage sessions. 

For Workplace, Marketing and/or Social Events, sessions will take place in a designated area at the location of the facility/event.

For members of the AIM Wellness Membership program, treatments will take place at the member’s residence.

We require a suitable and safe area for the session to take place; having enough room to accommodate a massage chair and/or massage table.

For the use of a massage chair, an approximate 5′ x 6′ area is needed for the therapist to set up and have room to move around comfortably. For the use of a massage table, an approximate 9′ x 12′ area is needed. If two or more Therapists are required for the session, the space will need to be bigger.

Remember though…the tighter the space, the less comfortable the session will be!

This depends on the service requested.

Chair massage, group stretch sessions and reflexology will not exceed 15 minutes per session. In cases where massage tables are used, sessions will not exceed 30 minutes.

Prior to receiving a massage, a person should inform Therapists of any health concerns or conditions that would impede the treatment. Therapists will use discretion to determine if treatment should be conducted. Seeking the advice of your medical physician is always recommended prior to receiving a massage.

Yes. Upon confirmation and booking of a session, a 50% non-refundable deposit is required. Please see our Terms and Conditions for full details.

Please review our Terms and Conditions for complete cancellation/refund details.

You can view our policies here.

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