Help & Support
Answers to your frequently asked questions.
Services
We offer a range of in-person mobile Therapeutic Massage and Bodywork services in which Certified and Licensed health and wellness professionals travel directly to your location. Session types include Workplace Wellness, Marketing and Social/Private Events and In-Home treatments.
Additional Services include our Virtual Consultation, online Shop and AIM Wellness Membership program.
All requests for scheduling Workplace Wellness, Marketing and/or Social Event sessions must be submitted via the Request a Quote link.
Once the form has been submitted, a customized quotation letter confirming AIM’s availability and acceptance of the request, along with an invoice, will be sent to you via email outlining session details, pricing and payment instructions.
For In-Home sessions, simply complete the Schedule an Appointment form directly from our site.
The AIM Virtual Consultation is a free one-time only online meeting with a Licensed and Certified Massage Therapist.
Purposed for those who are looking to have an in-person Therapeutic Massage and/or Bodywork session with AIM in the future, the consultation is a way for potential Guests to learn more about AIM’s services prior to their first scheduled appointment. It is also a way for AIM Staff to assess the therapeutic needs of Guests to properly prepare for treatments.
Fill out the Virtual Consultation Contact form to set up your meeting. AIM will confirm the online appointment via email; if the requested time slot is available, AIM will provide you with the access code/link to your online session.
Sessions will not exceed 30 minutes.
Both Guests and Members can choose from wellness sessions where we will conveniently bring the session to your location. For the safety and well-being of all, both must verify personal information before scheduling an appointment.
GUESTS: Regardless of the session type you choose, you will automatically become a Guest when you schedule your first in-person session with AIM. In addition to the Service provided, enjoy complimentary amenities and promotional offers.
MEMBERS: Free to join, Members can choose from a wider range of Services, have access to our wellness community and receive exclusive benefits, offers and savings. Most importantly, as a Member you are able to build a relationship with your Massage Therapist who will work with you, through continual care, to provide you with the best Therapeutic Massage and Bodywork services.
Pricing
Prices for In-Home sessions vary depending on several factors, such as Service, duration and location of appointment.
Specific In-Home session prices and fees will be displayed in detail when Guests input their information in the Schedule an Appointment form.
Prices for Workplace Wellness, Marketing and/or Social Event sessions are customized based on the requested session and will be determined when Guests complete the Request a Quote form.
Once you have filled out the form, a customized quotation letter and invoice will be sent to you – via email – outlining session details, pricing and payment instructions.
Depending on the jurisdiction in which the Service will transpire, applicable service tax and fees will be applied and reflected in the total price.
Gratuity is not included in the prices for Services and is not required to be remitted by Guests; however, is accepted and appreciated.
Full payment is required from the Requestor to secure an in-person session with AIM.
We currently do not accept health insurance.
Session Details
We currently operate as a mobile Therapeutic Massage and Bodywork company; where we travel to a Requestor’s specified location within the New York City, Long Island, Rockland and Westchester Counties and New Jersey areas. We do not have a physical location for in-person services.
For Workplace, Marketing and/or Social Events, sessions will take place in a designated area at the Requestor’s facility.
For In-Home sessions, treatments will take place at the Guest’s residence.
A Health and Safety Liability Form will be issued to Guests before each session and will require signature. Prior to any session, AIM Staff will perform enhanced cleaning procedures to thoroughly sanitize all equipment, supplies and service areas. Before proceeding with the session, Guests and Therapists will also discuss wellness goals, any allergies, health concerns or conditions that would impede the treatment, causing risk to the Recipient or to the Therapist.
During the session, the Therapist will use techniques on target areas and periodically ask the Recipient how they are feeling. After treatment is completed, the Therapist will assist the individual off the chair or table and encourage all participants to take deep breaths, drink plenty of water and schedule an appointment to receive regular treatments.
No.
For a chair massage, the person is fully dressed.
If a full body table massage is requested, treatment is more effective if the recipient remove clothing items (preferred, but solely at the discretion of the massage recipient), except undergarments. A sheet, towel and/or robe is used for covering and privacy.
Massage creams or lotions will not be used for chair massage sessions.
For table massage and hand and foot massage sessions, a variety of topical creams, lotions and/or oils are available for use.
The option for the use of essential oils is only for AIM Wellness Membership massage sessions.
We ask that you provide us with a clean, suitable and safe area for the session to take place; having enough room to accommodate a massage chair and/or massage table.
For the use of a massage chair, an approximate 5′ x 6′ area is needed for the Therapist to set up and have room to move around comfortably. For the use of a massage table, an approximate 9′ x 12′ area is needed. If two or more Therapists are required for the session, the space will need to be bigger.
Remember though…the tighter the space, the less comfortable the session will be!
This depends on the Service requested.
In addition to the Service duration, we ask that you allow for a few minutes before and after each treatment to allot for consultation/feedback and session setup/cleanup.
| Service | Session Type | Time |
|---|---|---|
| Assisted Stretch | In-Home Session | 30-60 mins p/session |
| Chair Massage | In-Home Session | 30-45 mins p/session |
| Chair Massage | Workplace Wellness, Marketing and/or Social Event | 15 mins p/person |
| Exfoliating Scrub | In-Home Session | 30-45 mins p/session |
| Group Stretch | Workplace Wellness | 15 mins p/session |
| Hand and Foot Massage & Hydration | Social Event | 15 mins p/person |
| Table Massage (Swedish Massage) | Social Event | 30 mins p/person |
| Table Massage (Swedish & Deep Tissue Massage) | In-Home Session | 60-90 mins p/session |
| Virtual Consultation | Online Meeting | Up to 30 mins |
WORKPLACE STRETCH: In a group setting, your Therapist will conduct wellness sessions with your team and instruct head-to-toe stretch techniques that target every major muscle group.
IN-HOME ASSISTED STRETCH: Your Therapist will facilitate assisted stretches with you in a variety of positions to help aid your body into a greater range of motion.
Policies
In accordance with Health and Safety regulations and guidelines, we are using all appropriate measures to ensure the well-being of all our Staff and Guests. A Health and Safety Liability Form will be issued prior to the treatment, which will require signature from all Guests, consenting to the outlined protocols and guidelines.
For all session types, a brief analysis of an individual Recipient’s overall health will be conducted prior to the treatment. The individual should inform Therapists of any allergies, health concerns or conditions that would impede the treatment, causing risk to the Recipient or to the Therapist.
HEALTH: Some health conditions may prevent Guests from receiving treatment or may result in treatment modification. Guests should inform Therapists of any health concerns or conditions that would impede the treatment, causing risk to the Guest or to the Therapist. AIM Therapists will use discretion to determine if treatment should be conducted and reserves the right to decline Services if treatment is deemed unsafe.
AGE: Individuals under the age of 18 years (please note Services are not for persons under the age of 13) must have gotten permission from, and for the duration of the session, be accompanied by a parent or guardian.
LOCATION: AIM currently provides in-person mobile Therapeutic Massage and Bodywork services in the New York City (Brooklyn, Queens, Bronx, Manhattan and Staten Island), Long Island, Rockland County, Westchester County and New Jersey areas only.
If it is determined, after scheduling and payment has been remitted to AIM, that the session location is not within the boundaries of the specified regions, AIM reserves the right to cancel the appointment without refund.
SCHEDULING: For Workplace Wellness, Marketing and/or Social/Private Event sessions, AIM does not accept appointments with more than 10 attendees to receive Service, until further notice.
A minimum 2 hour Service time is required to book a session. Scheduled sessions cannot exceed 6 hours.
In-Home Sessions: As a courtesy to our Therapists, we request a minimum of 24 hours notice be given to AIM to reschedule a confirmed appointment. No refunds will be provided for any paid and confirmed appointments; however, prepaid payments can be used toward a rescheduled appointment time.
Workplace Wellness, Marketing and/or Social Event Sessions: Once a booking has been confirmed and payment remitted to AIM, no full refunds will be provided.
Please review our Terms and Conditions and Privacy Policy for complete policy details.
Customer Care
Absolutely! Contact us by using the form below.
