Terms and Conditions
Quotations and Appointments
All requests for scheduling a Massage Therapy session must be submitted through the AIM Massage Therapy website (www.aimmassagetherapy.com/request-a-quote/).
Individuals must be at least 18 years old to schedule and book a massage session.
For smaller events (of 15 or less people, using one or two Therapists), a minimal advance booking of two weeks is required. However, for larger events, a minimum of 30 days advance notice.
A customized quotation letter will be sent by email to the requestor outlining session details and pricing. Once agreed upon by both the client and AIM Massage Therapy, an invoice detailing payment instructions will be sent to the client. The issuance of the invoice will hold the appointment for 7 calendar days. Within this specified timeframe the client is required to remit a 50% deposit fee to AIM Massage Therapy; otherwise the invoice and scheduled appointment will expire at the conclusion of said period. A confirmation of the appointment will be emailed to the client when the deposit has been received.
Any changes to the agreed hours or sessions requested once payment has been made and the booking confirmation has been received may affect the agreed fee. Additional fees will be invoiced and payment requested on receipt of invoice. Any refunds due to reduced agreed hours will be credited back to the client.
A 50% deposit of the total invoice fee is required from the client to confirm the scheduled appointment. The remaining 50% is due the day of the appointment.
Deposit payments must be made online using a credit/debit via the invoice payment link. Balance payments may be made by cash, check, money order or credit/debit card.
For Workplace, Marketing and/or Social Event massages, a brief analysis of an individual recipient's overall health will be conducted prior to the treatment. For AIM Wellness Membership massage sessions, recipients must participate in a health consultation with their Massage Therapist prior to the treatment. Some health conditions may prevent the member from receiving treatments and may be required to have written permission from their primary health physician before service. AIM Massage Therapists will use discretion to determine if treatment should be conducted and reserves the right to decline services if treatment is deemed unsafe for the recipient and/or Massage Therapist.
AIM Massage Therapy shall provide Certified and Licensed Massage Therapists to the client at the client's premises for the agreed hours. AIM Massage Therapists will provide treatments as requested by the client and as outlined on the AIM Massage Therapy website and customized quotation letter.
AIM Massage Therapy does not accept appointments for events with more than 50 attendees to receive a massage treatment.
For events, individuals under the age of 18 years old receiving a treatment must be accompanied by a parent or guardian. The client who has booked the session must articulate this notice to participants prior to the event. The parent or guardian must give permission for the agreed massage session to be performed. The parent or guardian is expected to remain present throughout the treatment.
Cancellations, Schedule Changes and Refunds
All scheduled changes and cancellations must be received in writing.
Once a booking has been confirmed, the client will incur the following for cancellations and changes:
- For events with an expected attendance of 5-15 attendees, using one or two Therapists, a minimal advance booking of 2 weeks is required. In the event of a cancellation more than 96 hours (4 calendar days) before the requested start-time of the session, the client will be responsible for 50% of the deposit price. If the client cancels less than 96 hours (4 calendar days) before the requested start-time of the event, the client will be responsible for 100% of the deposit price.
- For events with an expected attendance of 16-50 attendees, using more than two therapists, a minimal advance booking of 30 days is required. In the event of a cancellation more than 2 weeks before the requested start-time of the session, the client will be responsible for 50% of the deposit price. If the client cancels less than 2 weeks before the requested start-time of the event, the client will be responsible for 100% of the deposit price.
- (1) If a client chooses not to cancel their scheduled session, but requests to reschedule for a different date, client's initial 50% deposit will be credited to the rescheduled appointment. (2) If a client requests to change the session location and/or change the number of attendees (affecting the number of required therapists) for a booked session, a fee adjustment will be determined and invoiced once the session modifications have been confirmed.
- For booked sessions with an expected attendance of 5-15 attendees, using one or two therapists, a minimal advance of 96 hours (4 calendar days) is required for session changes and rescheduling.
- For booked sessions with an expected attendance of 16-50 attendee,s using more than two therapists, a minimal advance of 2 weeks is required for session changes and rescheduling.
In the unlikely event that AIM Massage Therapy is unable to perform the service due to an injury or illness of the assigned Massage Therapist(s), act of God or other cause beyond the control of AIM Massage Therapy, AIM Massage Therapy will make every effort to secure a replacement. If a suitable replacement can not be provided, AIM Massage Therapy will recommend a rescheduled session or cancel the session and will take the responsibility to return all payments received.
AIM Massage Therapy is committed to promoting the welfare and well-being of the client/massage recipient over and above any personal consideration.
Massage Therapists accept the responsibility to "do no harm" to the physical, mental and emotional well-being of self and recipients and to conduct themselves in a professional manner to provide the best possible treatment.
AIM acknowledges to be honest in continual communication with the client on policies and treatments.
AIM respects the confidential nature of the professional relationship with clients/recipients and acknowledges each client's right to privacy within the constraints of the law.
AIM upholds the highest standards to not discriminate based on race, gender, religion, physical makeup or sexual orientation.
AIM agrees to demonstrate professional excellence through regular self-assessment of strengths, limitations and effectiveness by continued education and training.
As Certified and Licensed Massage Therapists, it is our responsibility to provide accreditation, maintain quality control and be accountable to the practice of Massage Therapy.
For Workplace, Marketing and Social events, the client must provide a suitable and safe area for the session to take place and a contact person for AIM to liaise with.
The client is responsible for delivering the treatment schedule to the Therapist before the start of the agreed hours, if applicable.
The client must also explain to each individual the nature and extent of the treatment as described in the customized quotation letter.
Clients are encouraged to give feedback regarding treatments received.
Depending on the jurisdiction in which the massage services will transpire, clients are responsible for paying applicable service tax for booked treatments.
The offering of gratuity by recipients to the Massage Therapist is not included or required; however is accepted and appreciated.
The nature of each session is for the basic purpose of relief from stress and muscular tension. Massage services provided are not for the solicitation of sensual desires nor are a replacement for medical or psychological care or treatment.
AIM Massage Therapy reserves the right to immediately terminate a booked session if the client and/or recipient expresses any inappropriate behavior (including but not limited to drug use, excessive drinking, illicit or sexually suggestive remarks or sexual advances). The client will be charged for the full price of the booked service.
This Agreement will terminate automatically if either party shall be in breach of any of its obligations under this Agreement.
Image and Likeness Release
For Workplace, Marketing and Social Events it is understood that clients grant AIM the right and permission to use their (including participants) name, likeness, image, voice and/or appearance as such may be embodied in any photos, video recordings, audiotapes, digital images, and the like, taken or made on behalf of AIM. Clients agree that AIM has complete ownership of such material and can use said material for any purpose consistent with AIM's mission. These uses include, but are not limited to videos, publications, advertisements, news releases, websites and any promotional or educational materials in any medium. Clients acknowledge that they will not receive any compensation for the use of such images, videos, likeness, etc.
It is the responsibility of the booking client to articulate this information to participants.
By scheduling your massage you are indicating that you understand and accept these terms and conditions.
Updated: October 26, 2018